Privacy Policy

This Privacy Policy explains how Alan Pedro Moll Manriquez (hereinafter referred to as ‘the Company’ or ‘we’) collects, processes, and utilises your personal data in accordance with relevant Taiwanese legislation when you use this website, purchase products, or apply for services.

The Company shall properly protect your personal data and respect your privacy rights in accordance with the Personal Data Protection Act (hereinafter referred to as the ‘PDPA’) of the Republic of China (Taiwan) and its relevant subsidiary legislation.

By using this website (https://www.jollyenglish.tw, hereinafter referred to as ‘this Website’), you acknowledge that you have read, understood, and agreed to the contents of this Privacy Policy, as well as the Terms of Use and Disclaimer of this Website.

Translated with DeepL.com (free version)

I. Identity of Data Controller

Data Controller (Responsible Person): Alan Pedro Moll Manriquez
National ID Number / Passport Number: 60802471Q
Business Address:
Taipei Office:
5F, No. 285, Section 4, Zhongxiao East Road,
Da’an District, Taipei City 106663, Taiwan (R.O.C.)
Email: jollyenglish@gmail.com
Website: https://www.jollyenglish.tw

II. Principles for Processing Personal Data

When collecting, processing, and utilising your personal data, the Company shall adhere to the following principles:

• Principle of Legality, Fairness, and Transparency
• The Company shall process your personal data within lawful and reasonable bounds, clearly informing you of the relevant purposes and methods of use.
• Principle of Specific Purpose and Data Minimisation
• The Company shall collect personal data solely for specific, clearly defined purposes and shall limit such collection to the minimum data necessary to achieve those purposes.
• Principle of Retention Period and Scope Limitation
  Your personal data shall be retained only for the period necessary to fulfil the purposes stated in this policy.
• Upon expiry of this period or cessation of the purpose, the Company shall delete or anonymise the data in accordance with relevant laws or internal regulations.
• Principle of Accuracy, Completeness and Security
  The Company shall implement reasonable security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or other infringements.

III. Methods of Collecting Personal Data

Generally, when merely browsing this website, you are not required to provide any personally identifiable information.

However, you may voluntarily provide personal data in the following circumstances:

• Using the contact form or emailing our company
• Registering for courses, booking consultations, purchasing products or services
• Subscribing to newsletters or marketing communications
• Participating in activities organised by our company on the website or social media

The personal data collected may include (depending on the specific circumstances):

• Name
• Contact details (email address, telephone number, postal address)
• Account information or payment-related details
• Non-directly identifiable information such as IP address, browser type, language settings, browsing history, etc., when using this website (primarily obtained through cookies or analytics tools)

IV. Your Rights (Pursuant to Article 3 of the Personal Data Protection Act)

Under Taiwan’s Personal Data Protection Act, you possess the following rights regarding your personal data (to be exercised by submitting a request to our company):

• To enquire about or request access to your personal data.
• To request provision of a copy.
• To request supplementation or correction of inaccurate or incomplete data.
• To request cessation of collection, processing, or utilisation of your personal data.
• To request deletion of your personal data.

The Personal Data Protection Act does not currently explicitly stipulate a ‘right to data portability’. Consequently, our company does not provide a mechanism for exercising this right.

Should you wish to exercise the aforementioned rights, please contact our company via email:

Email: acoruna.jollyenglish@gmail.com

In accordance with relevant provisions of the Personal Data Protection Act, this company may charge a reasonable fee to cover necessary costs incurred in providing access or copies.

Should you believe this company has processed your personal data in violation of the Personal Data Protection Act, you may lodge a complaint or report to the competent authority in Taiwan or any future dedicated personal data protection authority.

V. Purposes of Personal Data Processing

The Company collects, processes, and utilises your personal data primarily for the following purposes:

1. Provision and Fulfilment of Services
   
   • Course booking, registration, and managementOnline/offline teaching and learning services
   • Product sales, dispatch, and issuance of receipts or invoices
   • Customer service and post-sales follow-up
   • Communication and Notifications
     Responding to your enquiries or requests
2. Providing important information related to services or courses you have purchased (change notifications, course updates, etc.)
   
   • Marketing and event information (where you have given consent)
   • Sending newsletters, promotional offers, or event invitations
3. Promoting courses or services that may be of interest to you
   
   • Website optimisation and service improvement
   • Understanding usage patterns through website analytics tools (e.g., Google Analytics)

VI. Social Media and Third-Party Platforms

The Company may maintain official accounts on social media platforms (e.g., Facebook, Instagram, YouTube, LinkedIn, etc.).

Should you follow or interact with the Company on these platforms, the processing of relevant data shall be governed concurrently by the respective platform’s own terms of use and privacy policy. The Company shall only utilise statistical and interaction data provided by the platform within the scope of the aforementioned purposes and shall not employ social media follower lists to conduct direct marketing to individual users without their consent.

VII. Security of Personal Data

The Company shall implement reasonable technical and organisational security measures to prevent your personal data from:

• Unauthorised access or use Unlawful processing
• Loss, disclosure, alteration, or destruction

Should personal data leakage or infringement occur due to force majeure, unlawful acts by third parties, or other factors beyond the Company’s control, the Company shall take appropriate remedial and notification measures in accordance with the Personal Data Protection Act and relevant regulations.

VIII. Provision of Personal Data to Third Parties

The Company may disclose your personal data to third parties under the following circumstances:

• When required by law or directed by competent authorities
• The Company may provide necessary personal data in compliance with statutory provisions or lawful requests from competent authorities.
• Outsourced or Partnering Vendors
  When business operations necessitate entrusting third parties with processing (e.g., payment processing, website hosting, course platforms, accounting or information system services), the Company shall require such entrusted parties to undertake confidentiality obligations and implement appropriate security measures in accordance with the Personal Data Protection Act and contractual agreements. Such parties shall not use your personal data beyond the scope of the entrusted tasks.
• Analytics Services such as Google Analytics
• This website may utilise third-party analytics tools such as Google Analytics to understand website usage. Such services may collect anonymous or pseudonymous usage data via cookies, including page views, dwell time, and device information. You may refuse or restrict cookie usage through your browser settings.

Except as described above, the Company shall not sell, rent, or provide your personal data to third parties for their own marketing purposes.

IX. Use of Cookies

To enhance your browsing experience, this website may store cookies on your device. Cookies are small text files stored within your browser, used to:

• record your preferences on this website
• analyse website traffic and usage patterns
• improve service quality and content presentation

You may choose to accept, reject or delete cookies via your browser settings. Please note that disabling cookies may result in certain website functions not operating correctly.

X. Legal Basis for Personal Data Processing

The Company collects, processes, and utilises your personal data based on the following circumstances:

• With your prior explicit consent
• To fulfil contractual obligations towards you or provide services you have requested
• As required by law or competent authorities
• Other circumstances permitted under the Personal Data Protection Act

Where processing is based on your consent, you may withdraw consent at any time. However, withdrawal does not affect the lawfulness of processing conducted prior to withdrawal and may impact our ability to continue providing relevant services.

XI. Categories of Personal Data

The categories of personal data that may be processed by the Company include, but are not limited to:

• Basic Identification Data: Name, contact details, etc.
• Online Identification Data: IP address, device information, browsing history, etc.
• Transaction and Financial Data: Payment records, course or service purchase records, etc.
• Essential Data Related to Course Services (e.g., proficiency level, class group, attendance records, etc.)

The Company does not collect sensitive personal data (such as health, religion, political affiliation, etc.) as a matter of policy. Should sensitive data collection be required for specific services, we shall provide separate notification and obtain your explicit consent in accordance with the Personal Data Protection Act.

XII. Retention Period

The Company shall retain your personal data for the period necessary to fulfil the purpose of collection. Considerations include:

• Statutory retention periods as expressly stipulated by law
• The duration of the contractual relationship
• Practical requirements for potential enquiries or dispute resolution

Upon expiry of these periods, the Company shall delete your data or process it in a manner that renders it unidentifiable, in accordance with relevant laws and regulations and internal procedures.

XIII. Website Browsing and Links to Other Websites

When you browse this website, we may record the following non-personally identifiable information:

• IP address and approximate geographical location
• Device and browser type used
• Time of visit, duration of stay, and pages viewed
• Other technical information required for statistical analysis

This website may contain links to third-party websites or embed content from other sites (such as videos, posts, etc.). Such third-party websites may have different privacy policies and cookie usage practices. Our company cannot control and is not responsible for their content or data processing methods. Please review their privacy policies before use.

XIV. Data Accuracy and Updates

You are responsible for ensuring that the personal data provided to the Company is truthful, accurate and up to date. Should your details change, please notify the Company promptly to update them, thereby ensuring service quality and the accuracy of communications.

XV. Consent and Withdrawal

By providing personal data through this website, you acknowledge and consent to our collection, processing, and use of your personal data in accordance with this Privacy Policy and relevant legislation.

You may contact us at any time via the following methods to withdraw part or all of your consent, or to request cessation of marketing communications:

Email: acoruna.jollyenglish@gmail.com

However, the Company may continue to retain certain data within the necessary scope to comply with legal requirements or for the purposes of completing account management, dispute resolution, and fulfilling statutory retention obligations.

XVI. Amendments to the Privacy Policy

The Company reserves the right to amend this Privacy Policy at any time to comply with changes in legislation, regulatory requirements, or adjustments to service content.

Should any material changes be made to this policy, the revised content shall be prominently displayed on this website, accompanied by the effective date. We recommend reviewing this policy periodically to stay informed of the latest updates.

Your continued use of this website or our services following any policy update shall be deemed as your acknowledgement and acceptance of such changes.